I booked 18 months ago a for a pre-season family trip. Due to an extreme situation, I had to cancel. I spoke with Dan and shared the very personal and sad news. I was told that a credit would be given and to call to re-book. Over the next 18 months, I tried to return to the Island and to use the credit. I booked and re-booked several times, re-telling my story and trying to use my credit . Finally, the Columbus Day weekend came up as an option. I re-booked my flights and called the hotel again. I was told that my credit would cover the rooms and that I was "all set". I called several times in September to confirm, receiving the same answer. When I arrived, I was told that I had a $500 balance! I asked to speak to a manager. Over the next three days, I was emailed and stopped to "settle" my bill. I asked every time to speak to the now manager, Ryan. Being stalked over a holiday weekend while paying for a tiny room where you couldn't enter the loo without bumping the bed! The hotel staff was average and the overall experience doesn't merit the high prices. After another round of hostile emails from Ryan, I met him at the front desk. He agreed that I had tried to re-book and I would only be charged $300! This was extortion. When I learned of our delayed flight, he seemed nonplussed and went about his business. I have stayed at #LarkHotels before. Will never do so again I found the stalking extremely offensive and the tone of the emails unprofessional.
There are so many better options on the Island with true service and commitment to their guests. Look elsewhere. #Motel6 has a better customer experience. I even went on Twitter but it just doesn't to matter. Extortion was the order of the day.
Loved our stay. We'll be back in the spring.
The room was perfect. Comfortable & quiet. We were off-season so that helped. The outdoor space in back was cozy. Delicious breakfast. Best scones we've ever had! And the staff was friendly and helpful. We'll be back.
Boutique hotel with lovely decore
My family and I loved 76 Main. They had a big fire pit in a lounging area outside. The food was pretty good. They served bread, various cheeses, nuts, fruit, oatmeal and, sometimes even cinnamon rolls. They had great service. Dan, the general manager helped us rent a jeep and gave us towels and chairs to lay on the beach. The cleaning crew was spot on! The rooms were the best! The beds were comfortable and the bathrooms were nice. And last, but not least, don't forget to sample the homemade chocolate chip sea salt cookies!
76 Main is a US Lodging based in Nantucket, Massachusetts. 76 Main is located at 76 Main St, Nantucket, MA 02554, USA.
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