We ended up paying for a cab.
We visit Nantucket often and it has always been a wonderful place and we have met many friendly merchants and inn keepers. We went this past weekend for the New Years celebration and everything was great until Sunday when we attempted to return our rental car. We called from the inn to let them know we were taking the 10:30am ferry instead of the 1:30pm and would need for the car to be picked up or a ride back from the airport to the ferry. The woman working told my wife she couldn't guarantee a ride and we would have to figure it out then she actually hung up on us. There isn't enough space here to describe how rude, condescending and insulting this woman was when I arrived at the airport. When I asked her why she was being so rude she said "I was born this way" and have no intention of changing. She then proceeded to tell me I was almost as bad as the August tourists. All I can say is I would rather walk then ever deal with this company again. I sure hope whoever owns this company realizes what a terrible person they have as the "face" of their company. She managed to turn a beautiful weekend into a nightmare and we left the island frustrated and angry.
We just rented a car from Nantucket Windmill Auto Rental this past weekend. Nantucket Windmill Auto Rental was the only dark spot in an otherwise wonderful weekend.
Fantastic Experience
Before we returned the car, we called to inquire as to when the free shuttle to the ferry (as advertised) would be running. They said the last ran at 4PM. So we showed up at 3:30 to leave plenty of time. When we got there, the rep behind the desk informed us that it would be an hour and a half (5:30) before she could get someone to take us. She then said that we "should have made arrangements before getting here if you wanted the free shuttle." When we explained that we had called ahead of time she said "well, there's nothing I can do for you."
Arrived by air a few yrs ago and was given a minivan with a side view mirror hanging alongside the drivers door. When I pointed this out to the rental agent having had to walk back to the building from the distant lot, I was told " ok we will make a note of it, do you still want to take the vehicle anyway? I was shocked and told the female agent that it is illegal to operate a motor vehicle without the drivers side, side view mirror, and she just shrugged and appeared annoyed. Because I had family with me and a young child I accepted another vehicle but not until I had personally inspected every aspect that I could before signing the paperwork.. Never again A cab from airport to town and rent from Affordable Rentals ,was what I did from then on. Affordable Rentals have always been top notch.
On Friday of the Memorial Day weekend we arrived on Nantucket where we were greeted with a new Jeep ( the kids loved it) right at the dock. The great service, coupled with the new vehicle, helped make our time on Nantucket, special. Will always use Windmill, in the future!
The lady who handles the phones on Sunday is very rude. She needs to be taught how to be kind considerate and thoughtful.
If Hertz still has cars, stay away from Nantucket Windmill Auto Rental.
Windmill was more expensive that the other options (but the only cars left) and complicated our logistics.
The car was fine. But as folks who have been to Nantucket will tell you - it's not the experience itself that will get you - it's the logistics of getting there and paying for it.
Moreover, the staff was consistently rude.
Nantucket Windmill Auto Rental is a US Car Rental based in Nantucket, Massachusetts. Nantucket Windmill Auto Rental is located at 14 Airport Road Nantucket Memorial Airport Lobby, Nantucket, MA 02554, USA.
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